XPOVOS Support

Warranty Service:
Thank you for choosing XPOVOS HERO. Each metal card holder is precision-engineered and undergoes rigorous quality inspection. We are confident in its durability and offer the following after-sales support:

🛡️ 1. One-Time Free Replacement (First Year)
Within one year of the date you receive your product, should any manufacturing defect occur—such as a jammed gear mechanism, a detached backplate, or a failure of the card-ejection system—we will provide a one-time free replacement. You will not be charged for the product or shipping costs. (Note: This benefit is limited to one free replacement per order/product.)

🔧 2. Lifetime Warranty
Beyond the initial one-year free replacement period, we continue to provide a lifetime warranty against manufacturing defects. We will repair your product free of charge; you are only responsible for the shipping costs to and from our facility.

⚠️ 3. Policy on Damage Caused by User (Human Damage)
While our products are exceptionally durable, they are not immune to extreme external force. Damage resulting from user actions—such as severe deformation due to heavy impact, damage caused by unauthorized disassembly, or intentional destruction—is not covered by our free replacement or warranty policies.
For such cases, we offer repair services at cost:
• We will assess the necessary material fees based on the extent of the damage.
• You will be responsible for the cost of replacement parts and round-trip shipping.
• Please note: Minor surface scratches or the natural development of a patina over time are considered inherent characteristics of the metal; these are not covered by our repair service. In fact, we believe these marks add a unique, personal character to your item.

📩 How to Claim

Please contact our customer service team and provide your order number along with a video or photograph showing the damage. Our team will respond with a solution within 24 hours.